A few notes on what triggered us to get started with Happy-Tracker

We've all been there as managers. A new improvement project. And for each we need of course good process performance data. Initially to be used as a starting point, but at the end of the project this data is crucial when determining the actual improvement we've delivered. The problem of getting good process performance data is alwayas there. Whether there is the luxury of a workflow management or case management system, or the processes are managed with a simple MS Excel. Getting good performance data is a challenge that is often accompanied by the following symptoms:

• service levels are too low
• don't know where to start improving
• improvements are very expensive
• improvements take a very long time
• very little actionable process data
• angry customers
• service levels reported are green, but perceived 'dark red' by clients
• employees worked hard with no result and frustration builds
• all kinds of negative effects, such as fines, customer and employee attrition down, ...

The approach was to build a software solution that would take away most of the common challenges when improving administrative processes. No more integrations, no more low quality process performance data, no more arguments about baseline or achieved improvements, no more point solutions.

One tool that delivers actionable process information and that can be used in a wide range of industries / processes. That has been the starting point. And it has worked out thus far ...

We want to improve the performance of administrative processes

By allowing companies to structurally collect relevant process data we're giving these companies the opportunity to quickly identify where problems are in their processes. That way they can respond in an operational way (i.e. prioritise requests) and in a tactical way (i.e. identify and prioritise improvement ideas). That's what Happy-Tracker is all about.

Although there's an wide range of administrative processes here are a few examples:

• tenders (rfi/rfp)
• mortgages, loans and banking operations
• public service requests
• procure to pay (procurement)
• quarterly / yearly closures (finance)
• photoshoots
• asylum requests (government)
• helpdesk processes
• recruitment processes, evaluations (human resources)
• business processes outsourcing service requests
• ....many, many more...

Managing and improving a process requires proper process data. And that's hard to get.

What we've found is that most managers have a challenge getting answers to fundamental process performance questions. As a consequence managing and improving becomes a very difficult task. No data, no compass. Let's do a little test and see to what extent you can answer the following questions:

• How many requests (WIP) are there right now?
• Which requests have been in their current step for too long?
• Which requests are not on track to finish on time?
• Which requests are ahead of schedule?
• Which requests have been reworked? And for what reason?
• What is the key reason for rework in the process (step)?
• How much waiting time do we have in the process?
• What's the (individual) productivity (today/last week/...)?
• ...

Happy-Tracker helps you to answer these questions in real time.

When using Happy-Tracker you'll get process data that allows you to steer, manage and improve.

The concept of Happy-Tracker is that managers and team members should have full transparency regarding the work-in-progress (WIP) requests, their current status and the time spend in that status (and all previous statuses). All performance related information about a request is captured by Happy-Tracker and made available for:

As such Happy-Tracker helps you to improve the quality of baselining, daily huddles and analysis with a high quality process data. You and your client team have immediate access to key information, such as:

• Prioritising: Allowing the team members to determine which request should be picked up.
• Monitoring: As a manager you'll get a pretty accurate picture of what is going on in the process.
• Optimising: All data captured can be visualised in special graphs and downloaded in Excel for further analysis. This allows you to pinpoint exactly where you can best spend your improvment budget.

Happy-Tracker enables you to work on four important aspects of a process:

• Service levels: Improve service levels of different types of requests
• Quality: Identify and quantify areas of rework. Improve first time right (FTR)
• Productivity: Measure, compare and improve productivity at team and individual level
• Performance data: Reduce time spend on generating performance data and be able to share in real time (i.e. use in daily huddles)

Map out your process, model Happy-Tracker, train team members and off you go.

To provide just a little more detail:

• Your team triggers new requests in Happy-Tracker with a simple copy-paste action of the existing unique request number. No more data entry is required to start the data capture of a specific request.
• On an ongoing basis the status of the request in Happy-Tracker is updated by your team. As such Happy-Tracker knows the status of a request. This information is available to the entire team and provides immediate and real time transparency.
• After a period of measurement (1-2 weeks) you can now determine proper baselines for each process (step). And when your team is ready you can activate decision support functionality to enable them to make the right decision regarding priority setting every time.
• All the information captured can be visualised through standard process reports and extracted in the form of Excel sheets.

As a manager you've been doing your job with very little data. With Happy-Tracker you'll get proper and real time process data. You'll learn new things, you'll get confirmation of your gutt feel for other topics and most important you've created a solid basis to manage and improve. Data is on your side this time. What are you waiting for?

Happy-Tracker is tailored to help manage and improve processes in a project and continuous setting.

We've been there: Large organisations, complex processes, variety of systems and departments involved. And there you are with your process. And your motivation to improve. Happy-Tracker allows you to overcome some of the most common hurdles you're facing when your managing and improving processes. They include, but are not limited too:

• Rapid deployment:Happy-Tracker is cloud based software. You can model your process in minutes, train your team members in less than 1 hour and go live in less than 1 day.
• User friendly:Happy-Tracker is based on a clear and understandable concept, has an intuitive user interface and supports different languages.
• Unplugged:Happy-Tracker is cloud based software. Create new requests by simply copy/paste the unique original request number and off you go. There is no need to spend time on getting an interface between your current systems and Happy-Tracker. We understand that having an interface would be great, but you don't need one to get started. No dependency on IT departments any more. What a relief! Truely unplugged.
• Versatile:As long as you can split a process in a couple of steps you can use Happy-Tracker. In essence Happy-Tracker can be used for any industry, sector and business process. One solution to perform data capture for all processes within your domain. You can use it for processes that span companies, departments and geographies. For core business processes or supporting ones. Up to you.

Introducing Happy-Tracker for managers

Click to see a short intro video about Happy-Tracker.

Pricing

Due to the startup phase we're in right now we're not openly publishing prices. We can share however the pricing types that we envision for companies:

• Membership fee:This will be a monthly recurring fee that allows you to use the Happy-Tracker solution, get access to a training environment (to train your team members).
• Process feeThis will be a monthly recurring fee for as long as you need to support a process with Happy-Tracker.
• Support feeThis is an optional one. It is intended to provide you with additional support if your business needs require that.

Should you be interested to learn about our prices then please get in touch with us.

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We're really happy you're interested

On our contact page you'll find out how to get in touch with us.

We are delighted to see if you can use Happy-Tracker in your current or next improvement project.

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